ERROR: Unable to create Cab Installer Object (when updating Total Protection for Small Business

Step 1 - Obtain the values stored in szDownloadServer and szXMLDataServer to use in Step 2:

1. Click Start, Run, type: regedit and click OK.
2. Navigate to the following location:
   [HKLM\Software\McAfee\Managed Services\Agent]
3. Locate the keys szDownloadServer and szXMLDataServer.
   
   NOTE: The Domain name specified is being used for regional Network Centre (NOC).
   
   Example
   Key values for Germany would be:
   
   - szDownloadServer: http://vs.mcafeeasap.com/MC/DEU/VS40
   
   - szXMLDataServer: http://vs.mcafeeasap.com
   

Step 2 - Check the correct Network Centre Domain is also listed in the SecureObjectSites section

The aim in this step is to verify the following locations are both specified:

• http://vs.mcafeeasap.com
• https://vs.mcafeeasap.com (Secure Socket layer (SSL) reference)
  

1. Navigate to the following location:
   [HKEY_LOCAL_MACHINE\Software\McAfee\ManagedServices\SecureObjectSites]
   
   Example registry key:
   "http://mcafeeasap.com"=dword:00000000
   "https://mcafeeasap.com"=dword:00000000
   "https://mycio.com"=dword:00000000
   "http://mycio.com"=dword:00000000
   "https://nai.com"=dword:00000000
   "http://nai.com"=dword:00000000
   "https://mcafee.com"=dword:00000000
   "http://mcafee.com"=dword:00000000
   "file://dontcare"=dword:00000000
   "myui://dontcare"=dword:00000000
   "myrm://dontcare"=dword:00000000
   
   NOTE: In this example both keys values are populated but with this issue the keys will be missing.
   
   
2. While in the SecureObjectSites section, in the right pane right-click and select New then DWORD Value.
   
3. For the DWORD, enter the http Domain name extracted from the SzDownloadServer entry in Step 1.
   Example: http://mcafeeasap.com
   NOTE: Ensure to remove the vs from the Domain name obtained in Step 1 (http://vs.mcafeeasap.com)
   
   
4. Remaining in the SecureObjectSites section, in the right pane again, right-click and select New then DWORD Value.
   
5. For the DWORD, enter the https Domain name extracted from the SzDownloadServer entry in Step 1.
   Example: https://mcafeeasap.com
   NOTE: Ensure to remove the vs from the Domain name obtained in Step 1 (https://vs.mcafeeasap.com)