To manually resolve this problem, follow these steps:
1. | Stop the Background Intelligent Transfer Service and the Automatic Updates service. To do this, follow these steps: a. | Click Start, click Run, type cmd, and then click OK. | b. | At the command prompt, type the following commands, and then press ENTER after each command: net stop wuauserv net stop bits exit |
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2. | Rename the Catroot2 folder.
Note Do not follow this step if you are using Microsoft Windows 2000.
To rename the Catroot2 folder, follow these steps: a. | Click Start, click Run, type cmd, and then click OK. | b. | At the command prompt, type the following commands, and then press ENTER after each command: net stop cryptsvc ren %systemroot%\System32\Catroot2 oldcatroot2 net start cryptsvc exit
| Important Do not rename the Catroot folder. The Catroot2 folder is automatically recreated by Windows, but the Catroot folder is not recreated if the Catroot folder is renamed. |
3. | Rename the "SoftwareDistribution" folder: a. | Click Start, click Run, type %systemroot%, and then click OK. | b. | Right-click the SoftwareDistribution folder, and then click Rename. | c. | Type SoftwareDistribution.old, and then press ENTER to rename this folder. |
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4. | Register the files that are used by Windows Update and Microsoft Update. To do this, follow these steps: a. | Click Start, click Run, type cmd, and then click OK. | b. | At the command prompt, type the following commands, press ENTER after each command, and then click OK every time that you receive a verification message: regsvr32 wuapi.dll regsvr32 wuaueng1.dll regsvr32 wuaueng.dll regsvr32 wucltui.dll regsvr32 wups2.dll regsvr32 wups.dll regsvr32 wuweb.dll
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5. | Start the Background Intelligent Transfer Service, the Automatic Updates service, and the Event Log service. To do this, follow these steps: a. | Click Start, click Run, type cmd, and then click OK. | b. | At the command prompt, type the following commands, and then press ENTER after each command: net start bits net start wuauserv net start Eventlog exit |
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